The purchase of products from this web site is governed by these terms and conditions. By submitting an order you agree to our company’s terms and conditions, which are based upon current main online shopping regulations. Please read them carefully as they contain important information. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

Products
All goods are subject to availability and we will endeavor to inform the customer of any items that are unavailable as soon as possible. Products may vary slightly in colour from the described item, as each one is individually hand made.

Processing Time
Processing time (not delivery) for most candles is 3-5 business days to be processed and shipped.
For party favor orders, please allow 7-14 business days(excludes weekends and bank holidays).

The above are processing times as we make candles to order and do not account for the time the package is in transit.

Our studio is closed on bank holidays. Orders placed during these times will be processed upon our return and may experience slight delays. During this time, please allow additional time for us to process your order, as we may have a high volume of outstanding orders to fulfill.

Please be aware that during sales and promotions lead times may increase.

Back Orders
While we endeavor to maintain good stock levels of the items in this website, we regret that we cannot always guarantee to have everything in stock. We reserve the right not to send out small back orders if it is uneconomical for us to do so.

Promotions & discount codes
These terms and conditions apply for all promotions.  Discounts codes are offered for single use by one customer/email address only and according to the details of the stated offer.  The codes will be valid for a disclosed time period and after this time cannot be claimed.  More than one code cannot be applied at the same time.  Please note, that additional discounts such as free shipping will still be valid if the defined order value conditions are met.  If there are any problems applying the discount code please contact us for assistance.

Liability
Je t'aime Candle will not be liable in respect of customer or third party recipient failure to comply with product safety instructions resulting in willful damage to/or loss of whether direct or consequential to personal property.

Incorrect Orders and Goods Not Received
If the goods supplied are not what you ordered Je t'aime Candle shall have no liability to you unless you notify the Company of the problem by 4pm on the day after delivery. All original transit packaging and items must be kept until the claim has been reported and appropriate action decided. Any box that arrives can be signed for as such and retained (remember to report by 4pm the next day) or alternatively the goods can be refused and subsequently returned to us.

If goods are not received within 14 working days from the order/ invoice date please notify the Company.

Notification of Incorrect Orders and Goods Not Received should be made by email to: info@jetaimecandle.com and it should be made clear if replacements or a refund are required. Once these conditions have been met Je t'aime Candle's obligation will be to issue replacement goods for non-deliveries goods. Refunds are at the discretion of the Company.  You have the right to cancel your order up to 14 days following it's delivery.

Governing Law
The contract between us shall be governed by and interpreted in accordance with English Law, and the English courts shall have jurisdiction to resolve any disputes between us. Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted. We have taken care to describe items as accurately as possible; however slight variations may occur due to the handmade nature of our candles.